Frequently Asked Questions

GENERAL FAQ’S

AQUAFARI CULEBRA FAQ’S

AQUAFARI SEVEN SEAS FAQ’S

BIO BAY FAQ’S

MINI BOAT - ISLAND HOP AND SNORKEL FAQ’S

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RAINFOREST COMBO FAQ’S

GENERAL FAQ’S

How do we make reservations?
Online or by Phone
Reserve any of our tours online or by calling us at at (787) 435-1665 or 787.245.4545.
We recommend making reservations at least 2 or 3 days in advance.

Season of Operation
The Bio Bay & Bio Bay and Rainforest tours operate year round, from Monday to through Saturday twice a night.

The Aquafari at Culebra Island operates year round from Monday-Saturday and runs twice a day at 7:30am and 11:00am.

The Aquafari Seven Seas and Reef & Rainforest operate seasonally from March to August, from Monday through Saturday.

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Cancellation Policy & Weather
Tours are non-refundable if cancelled under 48 hours
We have a 48 hour cancelation policy for all of our trips. Up until 48 hours before check-in time you may cancel or change your reservation without penalty. Cancellations made less than 48 hours prior to departure time will be charged a simple fee of $25 per person to cover our fixed costs. No shows or cancellations made within 24 hours before trip departure time will receive a full charge. All cancelations must be made by telephone or email directly with Kayaking Puerto Rico.

Weather
If we cancel a tour due to weather, you will not be charged. We make all the determinations about weather cancellations however, so please don't make the mistake of deciding you're not going to come because you think the weather might not be acceptable, as you will be charged if the trip goes out.
If you ever have a question about the weather conditions, please call us to be sure.

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Is there a maximum weight to participate?
Maximum Weight Limit: 285 lbs per person and 485 lbs per kayak. If you have a specific question however, please feel free to email us!

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What if I have a an odd number of people in my party?
Not a problem!
There are three main options to choose from in this event. (1) The odd person will ride with another odd person on the group, (2) ride with a tour guide, or (3) use a single kayak. The option to use will be decided by the tour guide.

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How long of a drive is it?
It all depends upon where you're driving from.
All of our tours depart from Fajardo which is approximately 1 hour and 15 minutes from San Juan , 30 minutes from Rio Grande, and 40 minutes from Humacao.

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What is the minimum age to participate?
Six years old.
Six years of age is the minimum for all of our tours. Also, anyone over the age of 12 is considered an adult for our purposes.

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Can you provide round trip transportation to the site/ What are the prices?
Yes we can!
Transportation for all of KPR Excursions is provided by Fine Line Tours; a separate tour operator. Rated amongst the top transportation service operators in Puerto Rico, Fine Line Tours offers a complete, quality service that is KPR approved!
KPR makes transportation easy for all of our guests by coordinating all transportation between our guest and the transportation service provider.

Fine Line is able to offer transportation for all or our trips. Transportation on our Rainforest Combination Tours is already included on the price. For our Bio Bay, Mini Boat, and Aquafari 7 Seas excursion, round trip transportation runs for a flat rate of $20.00pp. Transportation for our Aquafari Culebra Excursion runs for $25.00pp. Pick up locations include all Hotels in San Juan, Carolina, Humacao and the East Coast Area. Cruise Piers are also included. Pick ups from the San Juan/ Isla Verde area are scheduled one hour and a half before trip departure. For example a tour with 6:00pm check in, will expect to be picked up by 4:30pm. Pick ups in the Rio Grande area expect to be picked 45 minutes before trip check in.

Transportation service is subject to a minimum of 7 guests requesting transportation for the same trip, with the exception of our Aquafari Culebra Island Trip which requires a minimum of 8 guests. This doesn’t mean that you have to have all seven or eight guests in your party; you can simply join other guests from other groups that need transportation as well. In the event that the minimum amount required is not met, we will get in contact with you before the trip and you will have the option of renting a car, pay for the additional spaces that are not filled, or cancel your reservation if you want.

Excursion Price per person Minimum Private
Transportation
Rates
Bio Bay Kayak Tour       $20      7 guests                       $140
Mini Boat Adventure      $20      7 guests                       $140
Aquafari Culebra           $25      8 guests                       $200
Aquafari 7 Seas            $20      7 guests                       $140
Bio Bay & Rainforest  Included   6 guests                        n/a
Reef & Rainforest      Included   10 guests                        n/a

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What about our valuables, do you provide storage?
Absolutely!
Depending on the trip Kayaking Puerto Rico will provide secure in-land storage for any valuables you may want to leave behind while kayaking.

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I have a question that's not answered here...
Great! Let's hear it!
You can email us directly by clicking here.
You may also phone us at (787) 435-1665

AQUAFARI SEVEN SEAS FAQ’S

What is included in the price?
All of the following is included in the price.

  • Kayaks with performance back supports

  • Featherable paddle

  • Extrasport, USCG Approved paddling life jacket

  • Safe in-land storage for valuables.

  • Mask, silicone snorkel & fins

  • Selection of Seasonal Fruits, Snacks and Refreshments.

  • Instruction covering:

    • Paddling

    • Snorkeling

    • Ocean safety

    • Kayak launching and landing

    • Kayak entry techniques

  • Guided snorkeling at the various snorkeling locations

  • Assistance during launching and landing at beaches

  • Full guide service throughout the tour and eco interpretation

  • Digital pictures of your experience

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What's not included?

  • Towels

  • Sunblock

  • Prescription snorkel masks

  • Wetsuits

  • Sandals or water shoes

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What should we bring with us?
We recommend you bring:

  • Swimsuit

  • Water shoes or Sandals (flip-flops are fine)

  • Towel

  • Sunscreen

  • Sunglasses

  • Hat

  • Disposable Underwater Camera

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Can we bring our own snorkel gear?
Absolutely!
You are welcome to bring anything you'd like and that certainly includes snorkeling gear. We recommend you bring anything of your own that you'd like to use and if you're missing any essential gear, we'll fill in the gaps for you.

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Do you provide food on the trip?
Yes, our Aquafari excursion includes a selection of fruits, pre packaged snacks, and refreshments. However is not intended as lunch or breakfast. We recommend you have a small breakfast before joining us in the morning, and plan to eat lunch after the trip.

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I'm not a good swimmer, can I still go?
Of course!
We frequently have guests join us that aren't great swimmers and even some that don't swim at all!
The key thing is that you can't be afraid of the water. We do require guests to wear Life Preservers during the kayaking portions of the trip and many guests choose to continue wearing them during the snorkeling as well.

So even if you're not a great swimmer, you can participate, just so long as you're not afraid of the water and/or ocean.

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What time will we be done?
Around 1:00pm
The tour generally ends around 12:45-1:00pm. That said, it can run a bit longer if we don't get out on time, so it's important to arrive on time for the 9:30am check-in.

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I wear glasses, how do I snorkel?
A prescription optical mask.
Due to the enormous range of potential prescriptions we don't offer optical snorkel masks.

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Do we have wetsuits for rent?
No.
We find that most all guests don't need wetsuits and thus we don't actually offer them. The water temperature fluctuates a bit depending upon the season, but it is usually almost 80 degrees.
That said, if you are someone that gets cold easily or you simply would like to wear a wetsuit, most all of the local dive shops do rent and sell such equipment.

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Can I bring a camera?
Of course; but you don’t have to!
As part of our service, our guides will digitally photograph your experience. After the tour is over, we will send the pictures taken back to your email were you can enjoy them at no extra cost! This is only available on our Aquafari excursion.

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Can We Tip the Guides?
If you wish to show your gratitude for a job well done, our guides would certainly appreciate it!

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I have a question that's not answered here...
Great! Let's hear it!
You can email us directly by clicking here.
You may also phone us at (787) 435-1665

AQUAFARI CULEBRA FAQ’S

What Is Included In The Price?

  • Round trip Culebra Ferry ticket (p/p) and Taxi Transfer (p/p) to and from Tamarindo Beach launch site. (For guests coming from Puerto Rico.)

  • Fruits, Light Snacks, water and refreshments served.

  • Guided snorkeling at the various snorkeling locations

  • Assistance during launching and landing at beaches

  • Full guide service throughout the tour and eco interpretation

  • Digital pictures of your experience

Equipment

  • Kayaks with performance back supports

  • Featherable paddle

  • Extrasport, USCG Approved paddling life jacket

  • Mask, silicone snorkel & fins

Instruction covering:

  • Paddling

  • Snorkeling

  • Ocean safety

  • Kayak launching and landing

  • Kayak entry techniques

What's Not Included?

  • Towels

  • Sunblock

  • Prescription snorkel masks

  • Wetsuits

  • Sandals or water shoes

Driving Directions to ferry port

For driving directions please click here

Is there parking available at the ferry port?

Yes, there is secure parking available at the ferry port. The cost of parking is about $5.50 for the day and $11.00 over night.

What is the Ferry Schedule and how long is the ride?
Here is the schedule!

9:00 AM Fajardo – Culebra
1:00 PM Culebra – Fajardo
3:00 PM Fajardo – Culebra
5:00PM Culebra – Fajardo
7:00PM Fajardo – Culebra

In order to take the Aquafari Tour on the same date that you arrive Culebra you will need to take the 9:00am ferry from Fajardo. The ferry ride is about 1 hour and a half.

At what time should I get to the ferry port to get my tickets?

If you are taking the Aquafari Tour on the same date as the ferry we recommend that you arrive at the ferry port by 8:15am

Is the ferry the only way to get to Culebra?

You also have the option to fly to Culebra. The average flight cost is from $30.00 - $35.00 pp one way.

Here is a list of Airline contacts serving to Culebra:

  • Vieques Air Link tel. 1-888-901-9247 or in Vieques: 787-741-8331/ 3266

  • Air Flamenco 787-724-1818 / 787-721-7332 Fax: 787-721-7332

  • Isla Nena Airlines Tel. 1-877-812-5144, 787- 791-0413, 787-741-6362.
    Trips take approximately 30 minutes on an 8 passenger plane.

What if the ferry is delayed and we are not able to take the trip, are we going to be charged?
Absolutely not!

In the event of weather related cancelations made by the ferry port or the KPR staff, or that for any reason the ferry arrives too late to take the trip; Kayaking Puerto Rico will not charge your card for the trip. However, in the event that you arrive late to the ferry port and you miss the ferry, then you will be responsible for the full payment of the trip.

Once at Culebra how do I get to the tour location?

From the pier there will be several Taxi operators that will take you to Tamarindo Beach. Use your Taxi Transfer voucher provided by KPR. We recommend stopping at one of the local restaurants/bakeries for lunch before boarding the taxi to Tamarindo Beach for launch check-in. Taxi ride is approximately 5 minutes.

If you get there early you might have enough time to visit Flamenco Beach (which is on the same direction as the tour), grab a small lunch, and call a cab to take you to Tamarindo Beach for check in at 12:45pm.

Do You Provide Food On The Trip?

Yes, our Aquafari excursion includes a selection of fruits, pre packaged snacks, and refreshments. However it not intended as lunch or breakfast. We recommend you have a small breakfast/lunch before joining us in the morning, and plan to eat something after the trip.

I have a question that's not answered here...
Great! Let's hear it!
You can email us directly by clicking here.
You may also phone us at (787) 435-1665

BIO BAY FAQ’S

What is included in the price?
All of the following is included in the price.

  • Kayaks with performance back supports

  • Featherable paddle

  • Extrasport, USCG Approved paddling life jacket

  • High Visibility Marking Lights

  • Safe in-land storage for valuables.

  • Selection of Pre Packaged Snacks, Water and Refreshments.

  • Instruction covering:

    • Paddling

    • Tour Safety

    • Order of Events

    • Ecological Interpretation

  • Assistance during launching and landing

  • Full guide service throughout the tour

  • Deet Free Insect Repellent if needed.

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What should we bring with us?
We recommend you bring:

  • Swimsuit

  • Towel

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Can I bring a camera?
If your main purpose is to take pictures of the Bioluminescence, then we suggest you leave the camera behind. The Bioluminescence is almost impossible to photograph with regular digital or disposable cameras. If your camera is not waterproof then we also suggest you leave it behind as you will be getting wet while kayaking, and there will be no place to store it in the event of heavy rain. Waterproof cameras without flash will not work. If you have a waterproof camera with flash that you want to take, we recommend that you use a leash to attach it to your life vest.

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I'm not a good swimmer, can I still go?
Of course!
First of all we will not be swimming on this tour. All of our guests will be provided with USCG approved life jacket that will be required to be worn while kayaking. We will be kayaking though calm, protected waters, and all of our kayaks are very stable. Even if you do fall in for any reason, the water depth throughout the mangrove channel (were you will be kayaking most of the way) is 3-4 feet deep.

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Do you provide food on the trip?
Yes, our Bio Bay excursion includes a selection of pre-packaged snacks, energy bars and refreshments. However it not intended as dinner. We recommend you have dinner before or after the trip.

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How long will we kayak for?
You will be kayaking for about 25 minutes each way. The approximate kayaking distance is about 2 miles total. The total duration of the trip while on the water is about one hour and a half.

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Are there sharks in the Bio Bay?
No!
Water depth is too shallow for sharks in this area, plus the coastal water of Fajardo is not known a shark hot spot. We also do not have any crocodiles, piranhas, or “chupacabras” that are going to jump in your boat!

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Why is Swimming not allowed in the Bio Bay?
There are several reasons why swimming is not allowed in the Bioluminescent Lagoon. Most of them have to do with ecological impact and safety. The main reason is to keep the waters clear and free of sedimentation. The Pyrodinium Bahamense, the organism that creates the Bioluminescence, needs clear waters to complete the process of photosynthesis during daylight hours. When groups of people jump into the water, they will stir up the sediments on the bottom of the lagoon, making the water murky. The sustained sedimentation will complicate the process of photosynthesis which supplies energy to the glowing organisms. With murky waters, the Pyrodinium Bahamanese will not glow as well.

Another main reason why swimming is not allowed is to keep the lagoon free of pollutants. Insect repellents containing chemicals such as deet, deodorants, hair gels, skin lotions, and perfumes among others, all contain chemicals that are pollutants that can affect the dinoflagelates.

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What is the cancellation policy for guests that are visiting on Cruise Ships or are flying to P.R. on the date of their tour?

Our cancellation policy will not change. If you are planning to take the tour on the same date that you are arriving Puerto Rico, you need to be aware of the riskiness of delayed arrivals. In the event of a delayed arrival where you are unable to take the tour, please be aware that your card will be charged if there were no direct cancellations made ahead of time. Our cancellation policy is 48 hours, however, if you are coming from a cruise and you just found out 20 hours in advance that you will be arriving late, please give us a call. We will try our best to fill up your spaces and we guarantee to refund you the amount for the spaces that were recovered.

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I have a question that's not answered here...
Great! Let's hear it!
You can email us directly by clicking here.
You may also phone us at (787) 435-1665

RAINFOREST COMBO FAQ’S

BIO BAY AND RAINFOREST

Duration : 10 hours
Approximate Pick Up Times: San Juan Area (11:00am), Rio Grande (12:00pm), Fajardo (11:30am)

Itinerary: Specific times for different sites and pick ups may vary. We will call you the day of your trip to give you the exact pick up time for your location.

Transportation Pick Up at Hotel Lobby 11:00am
Arrival at El Yunque National Forrest 12:20pm
Visit to El Portal Information Center
  • Video, Information, Souvenirs

12:30 – 1:00pm
Visit to La Coca Falls
  • Picture Area

1:10 – 1:25pm
Visit Yokahu Observation Tower
  • Picture Area

1:35 – 2:00pm
Hike to La Mina Falls 2:15 – 4:00pm
Restaurant Stop for Dinner
  • Meals are not included*

4:30 – 5:50pm
Arrival at Bio Bay Departure Point
  • Check In and Pre Ride Instructions

6:10 – 6:45pm
Kayak Launching 6:45 – 7:00pm
Arrival to Laguna Grande
  • Interpretation

7:30 – 8:00pm
Kayak Landing 8:30pm
Drop off at Hotel Lobby *9:30pm

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Reef and Rainforest

Duration :10 hours
Hotel Pick up Times: San Juan Area (7:30am), Rio Grande (8:15am), Fajardo (8:45am)

Transportation Pick Up at Hotel Lobby *8:00am
Arrival at Seven Seas Bay
  • Check In and Pre Ride Instructions

9:00 – 9:30am
Kayak Launching 9:30 – 9:40am
Arrival at Playa Escondida/ Colora
  • Interpretation / Beach Hike

9:40 – 10:40am
Snorkeling Practice off the Beach 10:40 – 10:55am
Back in Kayaks/ Visit Reef 11:10am
Guided Snorkeling 11:15am -12:00pm
Kayak Landing 12:30pm
Back in the bus 1:00pm
Restaurant Stop for Lunch
  • Meals are not included*

1:15 – 2:00pm
Arrival at El Yunque National Forrest 2:15pm
Visit to El Portal Information Center
  • Video, Information, Souvenirs

2:30 – 3:00pm
Visit to La Coca Falls
  • Picture Area

3:10 – 3:25pm
Visit Yokahu Observation Tower
  • Picture Area

3:30 – 3:45pm
Hike to La Mina Falls 4:00 – 5:30pm
Back in the bus 5:35pm
Drop off at Hotel Lobby *6:15pm

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Is transportation included?
Yes!
Transportation is included for all of our Rainforest Combination Tours. This includes Pick up and Drop off at your hotel lobby and transportation to all sites throughout the day.

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Is Lunch/ Dinner Included?
No.
In between activities there will be one main stop for food at a local restaurant. Meals are not included on the price for these tours. Once at the kayaking site, snacks and bottled water are included.

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How long is the hike at the rainforest?
The hike to La Mina Falls is .7miles downhill and .7miles uphill, a total of 1.4 miles. The hike to La Mina is considered moderate to strenuous; therefore, guest should be in good physical health.

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What should I bring?
We recommend you bring:

  • Book bag

  • Extra Set of Clothing

  • Hiking Shoes or Tennis Shoes that can get wet

  • Towel

  • Camera

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Will we be able to get in the Waterfalls?
Yes, but always weather permitting!
You will be able to get into the waterfalls if you’d like. However, in the event of heavy prolonged showers this activity will not be permitted as the heavy waterfalls may put in danger the safety of the group.

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I have a question that's not answered here...
Great! Let's hear it!
You can email us directly by clicking here.
You may also phone us at (787) 435-1665